WARRANTY
Aluminum Frame – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
Teak Furniture – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
Steel Frame – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
Finishes – Five (5) Years (Residential) – Three (3) Years (Commercial)
Woven Resin – Five (5) Years (Residential & Commercial)
Plastic Injection/Rotomolding Furniture – Two (2) Years (Residential) – One (1) Year (Commercial)
ALUMINUM FRAME – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
If the extruded aluminum frame fails structurally (i.e., broken frame or welds) within fifteen (15) years - five (5) years in a commercial setting - from the date of purchase, we will at factory option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued. Stamped aluminum tabletops carry the same warranty as extruded aluminum frames. (Some exclusions may apply)
TEAK FURNITURE – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
If the teak furniture fails structurally (i.e., broken frame) within fifteen (15) years - five (5) years in a commercial setting - from the date of purchase, we will at factory option, replace or repair the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. Warranty does not apply to checking (cracks) in wood; checking may appear when wood is exposed to the elements and is considered entirely natural. (Some exclusions may apply)
STEEL FRAME – Fifteen (15) Years (Residential) – Five (5) Years (Commercial)
If the stainless steel furniture frame fails structurally (i.e., broken frame or welds) within fifteen (15) years residential - five (5) years in a commercial setting - from the date of purchase, we will at factory option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued. No warranty within 1 mile from coastline. (Some exclusions may apply)
FINISHES – Five (5) Years (Residential) – Three (3) Years (Commercial)
If the finish peels or blisters within five (5) years residential - three (3) years in a commercial setting - from the date of purchase, we will at factory option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued. No warranty within 1 mile from coastline for steel products. (Some exclusions may apply)
WOVEN RESIN – Five (5) Years (Residential) – Five (5) Years (Commercial)
If the woven resin weave unravels or fades excessively within five (5) years residential - five (5) years in a commercial setting - from the date of purchase, we will at factory option, replace, repair or refinish the product in the original color and style, if available, or in a similar style if color has been discontinued. (Some exclusions may apply)
FABRIC ON CUSHIONS AND UMBRELLAS – Five (5) Years (Residential) - Three (3) Years (Commercial)
If the fabric on a cushion or umbrella tears, mildews, or fades excessively within five (5) years - three (3) years in a commercial setting - from the date of purchase, we will repair or replace the fabric in the original color and pattern if available or in a similar color and pattern if the original has been discontinued. Cushion foam has a three (3) year warranty. (Some exclusions may apply)
SLING – Three (3) Years (Residential) - Two (2) Years (Commercial)
If the sling tears, mildews, or fades excessively within three (3) years - two (2) years in a commercial setting - from the date of purchase, we will repair or replace the sling in the original color and pattern if available or in a similar color and pattern if the original has been discontinued. Variations in sling construction result in variations in sag and sag recovery. Such variations in sag and sag recovery are specifically excluded from this warranty. The warranty for excessive sling sag is one (1) year. (Some exclusions may apply)
UMBRELLAS AND UMBRELLA BASES – Five (5) Years (Residential) - Three (3) Years (Commercial)
If an umbrella or umbrella base fails structurally within five (5) years - three (3) years in a commercial setting - from the date of purchase, we will at factory option, repair or replace the umbrella or umbrella base, in the original color or style, if available, or in a similar style if the color has been discontinued. Kannoa does not recommend the use of any collapsible shade structure in sustain winds over 40 MPH. Umbrellas should be closed or secured during these conditions. Kannoa will only warranty products that are properly secured to an adequate base or anchoring point. Kannoa will not warranty product damaged from contact with the ground or objects which occurred as a result of sudden and severe weather events or any other act of nature. (Some exclusions may apply)
PLASTIC INJECTION OR ROTOMOLDING – Two (2) Years (Residential) - One (1) Year (Commercial)
Our Rotomolding and Injection Plastic products are made to last and are backed by a two (2) year - one (1) year in a commercial setting - warranty against defects in material and workmanship. This warranty is void if the products are structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abusive use. Normal wear and tear is not warrantied. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the products. This warranty does not cover discoloration and/or tinging of colors, texture changes in materials, scratches due to improper use of such products. This warranty applies only to the original owner. (Some exclusions may apply)
COMPONENT PARTS – Three (3) Years (Residential) - One (1) Year (Commercial)
If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within three (3) years - one (1) year in a commercial setting - from the date of purchase, we will at factory option, repair or replace the part, in the original color and style if available, or in a similar color and style if the original has been discontinued. (Some exclusions may apply)
COMPOSITE OR STONE TOPS - Five (5) Years (Residential) - Three (3) Years (Commercial)
If a composite tabletop fails structurally within five (5) years - three (3) years in a commercial setting - from the date of purchase, we will, at factory option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Some composites may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section. (Some exclusions may apply)
LIMITED WARRANTY
This warranty is a limited warranty, and applies to the original purchaser only. Proof of purchase is required. Photographs may be required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. Freight charges are not covered under warranty.
Color Fastness: Premium and Silver - Three (3) Years | Standard - Five (5) Years
Cushion Foam - Three (3) Years
Sling Sag - One (1) Year
EXCLUSIONS
Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage; normal wear and tear are excluded from the warranty.
RETURN OF FURNITURE
If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs may be required in certain instances. Prior written authorization from the factory is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to the factory. For additional information or service, contact your KANNOA dealer.
MAINTENANCE & SECURITY
Our production are made using only materials of high quality to guarantee a long useful life of the products.
In order to provide a durable and safe use to the product, please follow the following recommendations:
- All our products are suitable for indoor and outdoor use.
- The continuous exposure to the sun (especially for the dark colors) can cause burning injuries by direct contact with your skin. To avoid this, please check the temperature of the furniture in case of long-term exposure to the strong sun.
- Place the item on a flat surface without inclination to avoid uncontrolled movements.
- Keep the item far from excessive heat sources.
- The product is not a toy. To avoid accidents, do not to allow children to play with it.
- Never use abrasive or corrosive cleaning products.
- To conserve the product, it is recommended to use the cover for every item.
- Winter Storage - All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.
CABANA
Aluminum Frame – Fifteen (15) Years (Residential) – Five (5) Years (Commercial) (See aluminum warranty for exclusions)
Roof Material – Five (5) Years (Residential) – Three (3) Years (Commercial)
Finishes – Five (5) Years (Residential) – Three (3) Years (Commercial) (See finish warranty for details)
Kannoa does not recommend the use of any collapsible shade structure in sustain winds over 40 MPH. Roofs should be closed or secured during these conditions. Kannoa will only warranty products that are properly secured to an adequate base or anchoring point. Kannoa will not warranty product damaged from contact with the ground or objects which occurred as a result of sudden and severe weather events or any other act of nature. (Some exclusions may apply)
