Order Status, Tracking & Delivery

Only received one item or tracking number?

Order Status & Tracking

Get your SHIPPING & ARRIVAL info here

Returns & Cancellation Requests

Damaged Shipment & Damaged Goods

Cancellation & Change Requests

Return Label Needed

Return Authorization Process

Umbrella Info, Bases, Size & Measuring

Browse Umbrellas by Size, Color or Type

You want to purchase an umbrella fabric only

Fabric Swatches

Sizing Your Umbrella Base/Stand

Determining Your Umbrella Size

Coupons & Discount Requests

Coupon is not working?

How do I get a coupon or discount?

Coupon Not Applied - Request Credit

Parts Requests

How to request a part?

Freight Delivery

Why do some items ship freight?

Terms and Conditions

What are your Terms and Conditions?

If you can't find a solution in our Quick Andswer section, send us a message by selecting the appropriate department below!
Departments