Get your SHIPPING & ARRIVAL info here
You will receive an email with tracking information "once the item has shipped".
IMPORTANT: Prior to contacting us, please check the red shipping details link on the product page you ordered from for estimated arrival date.
You will receive an email with tracking information once the item has shipped.
Order status is available on our website at ordertrack.html. All you will need is your order number and the email address you provided at the time the order was placed. If tracking is not available the current status and next date we expect a status change is displayed based on the shipping lead time. The lead time is displayed on the order page for each product on our site and is the time it is expected to take for the warehouse to receive your order, package it, and process it for shipping.
Shipping Standard Business Days Only
Once you check the shipping details link on the product page it will let you know an approximate arrival date. Estimated shipping is counted using standard BUSINESS DAYS monday through friday. While our PatioShoppers staff work over time throughout weekends and nights during peak season we can can only use business days due to UPS and our manufactures work schedules.
Multiple Item Shipments
If an order is for multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Expedited shipments can be obtained by contacting us directly. Due to manufacturing lead times and shipping capabilities it is recommended that you contact us "prior to ordering" to ensure the item you want is delivered in a specified time you need. For more details or to inquire about expedited shipping please give us a call at 800-940-6123. We are always happy to help!
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