Shademaker Libra External Stem
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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed
When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Warehouse Fulfillment
Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Shipping Time
Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments
If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at customerservice@patioshoppers.com or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery
If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Liftgate Delivery
For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Related Products
Shademaker External Stem for Libra Outdoor Umbrellas
Product Description:
Specifically made for the Libra outdoor umbrellas by Shademaker. The external stem is needed if using with a mount kit or the steel base weights.
Specifications
| Weight: | 4.8 lbs. |
| Stem Diameter: | 2.0" O.D 1.6" I.D. |
| Depth: | 19.6" |
| Compatible with: | Shademaker Libra Outdoor Umbrellas Only |
| Shipping Dimensions: | 7.75" x 15.25" 4.8 lbs. |
| Manufacturer Warranty: | 1 Year Limited Warranty on Stem, adapter plate and in-ground fitting Base wheels, Powder coat finish |
Shademaker manufacturers all its shade styles from the finest aluminum alloys to ensure the strength, durability, and integrity of each and every style. We pride ourselves as a totally vertical operation. This means that we manufacture and produce over 90% of the components used in our products from the raw state. We can monitor every stage of the manufacturing process and maintain a consistent level of quality.
Our only business and focus is shade and shade type products. Our goal is that each and every Shademaker style will exceed your
expectations at a competitive price that will make you smile.
NOTE: Wind damage is not covered under any manufacturer’s warranty.
Replacement parts can be ordered under warranty at no charge, if found that the damage is a manufacture defect.
Libra, Atlas, Astral, Solaris, Polaris, Orion
10 Year Limited Warranty
- Mast, boom, head fitting, elbow, center post/side post, arms, ribs, upper and lower hub, and stainless steel hardware.
5 Year Limited Warranty
- Frame finishes, including powder coated.
- Lift system components, including crank mechanism.
Titan, Infinity, Geomet Bases
10 Year Limited Warranty
- Galvanized frame
- Galvanized steel plates
5 Year Limited Warranty
- Powder coat finish
- Base lid
Athens, Aurora Bases
2 Year Limited Warranty
- Cast aluminum base
1 Year Limited Warranty
- Base wheels
- Stem
- Powder coat finish
External Stem, Mount Kits, Steel Base Weights, Steel Base, Monaco Base, Commercial Base, Add-on Weight, Protective Covers
1 Year Limited Warranty
- Stem, adapter plate and in-ground fitting
- Base wheels
- Powder coat finish
Fabric
10 Year Limited Warranty includes the Sunbrella awning & marine grade Fabric Collection. Visit www.sunbrella.com/warranty for more details. Note: Sunbrella Awning/Marine fabric is treated with a finish which gives the fabric its water repellency and a firmer hand which helps in the sewing and fabrication of the products. Mark-off/Crazing may appear as white scuff marks or thin white lines on the fabric which will normally diminish or go away with normal weathering and will not affect the overall performance of the product.
5 Year Limited Warranty applies to Glen Raven FIRESIST® and Sunbrella® furniture grade, Outdura® furniture grade and O’bravia® awning grade fabrics.
What Is NOT Covered: Failure caused by unreasonable or abusive use, or failure caused by neglect of reasonable and necessary care, and any modification to product are not covered by this warranty. We will only warranty products which are properly secured to an adequate base or mounting system and adhere to our required base weight minimums. Additionally, acts of nature (including but not limited to wind, hurricanes, tornadoes, and storms) are not covered by this warranty. This warranty covers return freight of any warranted product only for the first year. This warranty gives you specific legal rights and you may have other rights which vary from state to state. If the powder coat finish flakes, bubbles, peels or loses color; Shademaker will re-finish or replace the defective bases at its discretion.
Closeout and promotional items sold by the dealer as is are not covered by this warranty. Labor charges are not covered under this limited warranty. Normal wear and tear is not covered under this limited warranty.
Wind Damage: Shademaker highly recommends that no umbrella, regardless of size or weight, ever be left unattended in the open position. In windy conditions, it is further recommended that umbrellas be closed, removed from their base, and stored or laid horizontally. This will reduce the risk of personal injury, damage to your umbrella, furniture, and other belongings or property. To ensure stability of your umbrella, please observe proper placement, and use sufficient base weight. This price list contains minimum recommendations for necessary weight for each style. Keep umbrella properly secured to umbrella base at all times. Thoroughly read and follow all provided instruction manuals.
Sufficient base weight must be used to secure umbrellas at all times. Please see individual product pages for recommended minimum weight requirements for free-standing applications. Using a Shademaker mount kit is always the preferred method of securing your umbrella above all other methods. We recommend a licensed contractor to secure your Shademaker umbrellas.
Caution: Seaside and indoor pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.
Irregularities in Production Process: The possibility of “Irregularities” in the product surface may occur during the production process. However, these irregularities do not reduce the quality of the product. Shademaker monitors every stage of production to ensure a clean and consistent appearance on every part.
Rust: Rust is a natural part of the aging process of all steel based materials and is therefore NOT considered a defect. Steel plate bases are designed to require minimum maintenance. Bases should be kept clean. Do not let dirt build up on the bases. Never leave bases standing in water. To keep your bases looking their best, you may wish to store them when not in use for an extended period of time.
International Returns: If an item is found to be under warranty Shademaker shall only be responsible for ground shipping charges to the location of the product within the continental United States and Canada. Any duties, express, international or special shipping charges are at the expense of the retail dealer or consumer.
IMPORTANT RESTRICTION FOR PRODUCTS WARRANTY SERVICE:
Shademaker restricts warranty service for products to the country where Shademaker or its authorized retail dealers originally sold the product.
It is our policy to continuously improve designs, materials and manufacturing methods in order to provide you with the finest products. Therefore, variations in specifications, materials, prices, styles and finishes may be made without notice.
NO RETURNS ON CUSTOM OR VALANCE UMBRELLAS.
THE SELLER DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY.
Those filing warranty claims outside 1 year or warranty, will be responsible for all shipping, handling, and freight charges on all claims to Shademaker in Baldwin Park, CA. All warranty claims must be submitted with the original proof of purchase, date of purchase, name of dealer, and the description of the damage. The Shademaker warranty is not transferable. Shademaker reserves the right to repair, replace, and/or redesign any product that is returned under a warranty claim.
