Warranty Information
Extruded Aluminum Frame – Five Years
If the extruded aluminum furniture frame fails structurally (i.e. broken frame or welds) within 5 years from the date of purchase we will replace repair or refinish the frame in the original color and style if available or in a similar color and style if the original has been discontinued.
Paint Finish – Two Years
If finish blisters or peels within two years from the date of purchase Texacraft will repair or refinish the frame in the original color and style if available or in a similar color and style if the original has been discontinued.
Vinyl Strap – Two Years
If a strap breaks within two years from the date of purchase a replacement strap will be sent directly to you upon receipt of the broken strap in the original color and style if available or in a similar color and style if the original has been discontinued. If a strap becomes faded or mildewed within two years from the date of purchase a replacement strap will be sent directly to you upon receipt of the faded or mildewed strap in the original color and style if available or in a similar color and style if the original has been discontinued.
Fabric on Cushions, Slings and Umbrellas – One Year
If the fabric on a cushion, sling or umbrella tears mildews or fades excessively within one year from the date of purchase we will repair or replace the fabric in the original color and pattern if available or in a similar color and pattern if the original has been discontinued.
Umbrellas and Umbrella Bases – One Year
If an umbrella or umbrella base fails structurally within one year from the date of purchase we will at factory option repair or replace the umbrella or umbrella base in the original color and style if available or in a similar color and style if the original has been discontinued.
Woven Components – Two Years
If a woven component fails structurally (i.e. broken frame welds or resin) or if the weave unravels or fades excessively within two years from the date of purchase we will replace repair or refinish the product in the original color and style if available or in a similar color and style if the original has been discontinued.
Composite Table Tops – One Year
If a composite table top or copper top fails structurally within one from the date of purchase we will at factory option repair or replace the table top in the original color and style if available or in a similar color and style if the original has been discontinued. Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions below.
Cast Aluminum Tops – Two Years
If a cast aluminum top fails structurally within two years from the date of purchase we will at factory option repair or replace the table top in the original color and style if available or in a similar color and style if the original has been discontinued. Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions below.
Texawood HDPE Furniture
Basic Warranty:
5 year from original date of purchase regarding material defects splinter crack chip peel rot or suffer structural damage from insect infestation
Aluminum Frame (Fresco)
5 year welds and joints not to break or crack
2 year powder coat finish against peeling
EXCLUDED from limited warranty. Texacraft shall not be liable for any failure defect or damage resulting from or connected with:
- Fading color change or color match – Texawood HDPE products are made with UV-stabilizers to minimize fading however upon exposure to the sun all colors will fade to some degree. To minimize possible fading keep product covered utilize cushions where applicable minimize direct sunlight by storing product when not in use or use a UV-protectant
- Rust or corrosion of stainless steel hardware – please see Cleaning/Maintenance information for details on how to maintain your hardware
- Assembly or handling of products after they leave our factory including any lack of performance or improper performance in any way by the dealer or assembler
- Abnormal use of the products
- The application of paint varnish or other coating or chemical not approved by Poly-Wood or the application of heat or radiation from an external source such as a barbecue grill another appliance fire or reflection from windows or doors
- Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
- Labor transportation or assembly costs
- Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser.
If the original product is not available we retain the right to choose to provide replacement material of equal value or quality)
- Damage caused by among other things use of incompatible accessories intentional acts unreasonable use misuse physical abuse vandalism riot insurrection or civil disorder accidents or corrosive atmospheres (such as those contaminated by acid rain harmful chemicals or vapors) or any act of God (such as fire flooding hurricane earthquake tornado lightning ice etc.) environmental condition (such as air pollution mold mildew etc.) staining from foreign substances (such as dirt grease oil etc.) or normal weathering (defined as exposure to sunlight weather and atmosphere which may cause any colored surface to gradually fade darken chalk or accumulate dirt or stains)
- Assembly of hardware accessory items or defects caused by their assembly
Component Parts – One Year
If a component part (glides bolts wheels etc.) fails due to manufacturing defects within one year from the date of purchase we will at factory option repair or replace the part in the original color and style if available or in a similar color and style if the original has been discontinued.
Texacraft warranties become null and void in the event of damage to the product resulting from any of the following:
- Unauthorized repairs
- Breakage due to abuse or misuse
- Repair alteration or modification of the product by anyone other than Texacraft or authorized representatives thereof
- Damage resulting from accidents
- Normal fading of vinyl color caused by exposure to the sun and weather
- Vandalism
- Furniture is not designed for in-pool use - Voids Warranty
Umbrella Warranty
Fabric umbrellas are constructed from the finest commercial material. Due to severe weather to which umbrellas may be subjected Texacraft warranty does not apply. FiberBuilt Umbrellas warrants its fiberglass umbrella ribs to be free from defects in material and workmanship under normal conditions for a period of three years from the date of original purchase.
