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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Warehouse Fulfillment Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Shipping Time Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at firstname.lastname@example.org or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Liftgate Delivery For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
If your Telescope powder coat aluminum frame or marine grade polymer frame fails structurally during normal usage
within the applicable warranty period (as defined below) we will repair or replace the frame without charge parts and labor included. (In the case of discontinued models or finishes we will replace the item with the closest comparable current model.) If Telescope agrees to have an authorized dealer make the repairs a maximum labor charge must be agreed upon by both Telescope and the dealer before work can commence. Products covered by our frame warranty are identified in our catalog as either 15/5 15/3 15/1 or no identification at all. 15/5 indicates a frame warranty period of 15 years in residential use/5 years in contract use. 15/3 indicates a frame warranty period of 15 years in residential use/3 years in contract use. 15/1 indicates a frame warranty period of 15 years in residential use/1 year in contract use. No indication indicates a frame warranty period of 1 year in residential use and that there is no frame warranty in contract use. All warranty periods commence on the date of purchase by the consumer
or contract customer. Contract use includes any rental business commercial institutional or other non-residential use.
The powder coat finish on our powder coat aluminum frame furniture is warranted against peeling cracking or blistering for a period of 3 years from the date of purchase. Failure of the powder coat finish due to abrasion including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces is not covered by this warranty. Exposure to salt water or salt air may cause powder coat finishes that have been damaged by abrasion to blister due to oxidization of the metal such blistering and oxidization are not covered by this warranty. Fading staining and scratching of the marine grade polymer surface as well as rusting of any steel or stainless steel components is not covered under warranty.
The following products are not covered by our frame and powder coat warranties: table tops umbrellas umbrella bases wood furniture cushions slings straps wicker fibers and folding aluminum furniture.