SimplyShade Product Information
Guarantee/Warranty
Guarantee:
SimplyShade products being used in residential use and applications only are guaranteed to be free from defects in original material and workmanship.
Note: SimplyShade items are not warranted for commercial applications.
Limited Warranty (Frames and Accessories): One (1) year
Includes: Frame ribs finial tilt cord crank handle housing canopy and rib pocket seams. If a defect in the original material or workmanship appears during the warranty period on any SimplyShade product SimplyShade at its option will repair or replace the product without charge. Returns must be faxed or emailed in (Phone orders are not accepted) please FAX your request to (626) 373-2729 - Attn.: Customer Service or contact a Customer Service Representative.
Fabric Limited Warranty:
The following fabrics have a limited warranty against fading for:
5 years - Sunbrella®
2 years - Solefin®
3 months - Polyester
What Is NOT Covered:
Failure caused by unreasonable or abusive use or failure caused by neglect of reasonable and necessary care are not covered by this warranty. Additionally acts of nature (including but not limited to wind hurricanes tornadoes and storms) are not covered by this warranty. This warranty covers return freight of any warranted product only for the first year. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
Wind Damage:
SimplyShade highly recommends that no umbrella regardless of size or weight ever be left unattended in the open position. In windy conditions it is further recommended that umbrellas be closed removed from their base and stored or laid horizontally. This will reduce the risk of damage to your umbrella furniture and other belongings or property. To ensure stability of your umbrella please observe proper placement and use sufficient weight (base). This catalog contains minimum recommendations for necessary weight but this can vary depending on the conditions in your particular area.
Irregularities in Production Process:
The possibility of "Irregularities" in the product surface may occur during the production process. However these irregularities do not reduce the quality of the product. SimplyShade monitors every stage of production to ensure a clean and consistent appearance on every part.
Rust:
Rust is a natural part of the aging process of all Steel or Iron based materials and is therefore NOT considered a defect. SimplyShade bases are designed to require minimum maintenance. Bases should be kept clean. Do not let dirt build up on the bases. Cleaning with mild soap and water and seasonal touch-up of any scratches chips or occasional rust seepage from crevices or hidden un-finishable surfaces inherent in some designs is all that is required. Never leave bases standing in water. To keep your bases looking their best you may wish to store them when not in use for an extended period of time.
THE SELLER DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY.
