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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Warehouse Fulfillment Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Shipping Time Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at email@example.com or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Liftgate Delivery For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Bromic Platinum Propane or Natural Gas 5 Burner Radiant Heater
Patented Stainless Steel Construction
Higher levels of wind resistance. Platinum units are wind resistant to 11mph.
Electronic ignition. Can be wired into C-Bus and smart system controls
Automatic Re-Ignition – In the instance of the unit blowing out it will attempt to reignite.
Use of a ceramic medium creates the most even levels of heat dispersion.
Can be run on LPG or Natural Gas
Available in two sizes a 300 Series (23600BTU) and a 500 Series (39600BTU)
Can be wall mounted or ceiling mounted
Easy Pivot Arm bracket allows for direction of heat to be adjusted providing greater versatility and heat coverage
Brushed stainless steel and a ceramic medium makes Platinum Smart-Heat Gas suitable for the most exclusive outdoor environments.Tinted ceramic transforms an otherwise obtrusive red glare emitted by traditional tiles into a soft glow enhancing the overall experience and ensuring even heat distribution. Directional ceiling or wall mounts provides greater positioning versatility and heat coverage.
One or multiple gas heating units can be switched on and off simultaneously from a single remote-located switch.(Sold Separately)
Electronic ignition at the touch of a button
Wind resistant – burners protected behind translucent ceramic medium
Even and comfortable heat distribution
The Tungsten Series Gas radiant heaters are suitable for outdoor spaces. In addition to the installation instructions provided authorized installers must abide by local codes or in the absence of local codes with the National Fuel Gas Code ANSI Z223.1/NFPA 54 Natural Gas and Propane Installation Code CSA B149.1 or Propane Storage and Handling CodeB149.2. Please note that these standards are subject to change.
The heater is designed to function in winds up to 10mph. The heater is subject to reduced performance or failure in adverse weather conditions such as high wind or extreme saturation.
WARNING: California Proposition 65. If not installed operated and maintained in accordance with the manufacturer's instructions this product could expose you to substances in the fuel or from combustion including carbon monoxide which can cause death or serious illness and which are known to the State of California to cause cancer birth defects or reproductive harm. For more information go to www.p65warnings.ca.gov
We offer a Hassle-Free return policy which includes FREE SHIPPING and FREE RETURN SHIPPING. Refunds for preference-returned items which are returned in 100% resalable condition will be given for the full purchase price if contacted in writing within 10 days of the product delivery. Canadian Customers please note: Charges for handling taxes and duties can not be returned.
In cases of verifiable manufacturing defect PatioShoppers will arrange for merchandise return if notified within 7 business days of receipt of product. PatioShoppers reserves the right to repair or replace such merchandise at PatioShoppers' discretion any time after delivery of the product. If it is determined upon inspection that there is no defect and the product is not in 100% sellable condition the refund amount will be prorated to reflect the current sellable state of the product. Refunds are typically issued within 7 business days of our inspection of returned items. Should any item be refused delivery and returned without authorization the customer may incur any manufacturer restocking fees of up to 25% plus all shipping and handling fees. Please remember we are here to help so contact us rather than refuse delivery. Only items with proper Return Authorization numbers (RA#) are eligible for a full purchase price refund.
RS5) Patio Heaters Fire Pits & Outdoor Fireplaces
All Heaters Fire Pits and Outdoor Fireplaces are shipped partially unassembled and typically need some basic assembly. Patio heaters must be inspected within 7 business days of product delivery. Should there be a manufacturing defect or challenge buyer must contact PatioShoppers Inc. in writing within 7 business days of product delivery for instructions on how to return or remedy the issue or the sale will be considered final. PatioShoppers maintains the right to substitute parts or new units as a remedy of the situation. Patio Heaters are "non-returnable" once they have been assembled installed fired and/or have been in use for "any" length of time unless there is a clear manufacturing defect. PatioShoppers is a reseller of said products only and is in no way considered mechanical engineers or responsible for particular heat loads or calculations. All authorized preference return items must be in "brand new" un-used sellable condition. If any parts or components have been damaged in any way it is the customer's responsibility to pay for additional damage. PatioShoppers is not responsible for electrical wiring gas piping and/or fuel containment as needed for specific units and cannot be held liable for installation challenges or upgrades of any kind before or after installation. If a customer chooses to acquire his or her own contractor for product installation PatioShoppers Inc. cannot be held liable for the installation costs regardless of whether a specific unit was recommended by a representative of PatioShoppers or not. It is highly recommended that a contractor and/or mechanical engineer be consulted prior to any purchase or installation of permanent or mounted units. Heater specifications have been included as a guideline and are only intended as a general idea of heating ranges or capacities. All outdoor heating situations differ and buyer is responsible to acquire their own heat load calculations permits or engineering as needed for proper heating in their specified locations.
PatioShoppers' Customer Service representatives and employees are in no way considered manufacturer representatives or professional HVAC consultants and can only give the best recommendations for heating specified areas obtained from the specific manufacturer's literature or manufacture-provided training. PatioShoppers Inc its employees and manufacturers cannot be held accountable for a customer's specific unit choice style or size. Specific heating parameters for outdoor situations are not a controlled environment and in no way can be guaranteed due to weather wind & natural effects caused by nature or "acts of god". PatioShoppers is not and cannot be held liable for improper heating of a specific unit of any kind. PatioShoppers Inc. cannot be held liable for any claims for damages of personal property or bodily harm or death as a result of any burn explosion fire of any type and/or issues deemed as a result of misuse handling manufacture defects accidents and/or any other reason.
*Some restrictions may apply for full details please take a moment to review our complete terms and conditions