RESIDENTIAL WARRANTY
10 Year Warranty
Frankford Umbrellas offers MARINE GRADE 9 OZ. SOLUTION DYED ACRYLIC FABRIC from several mills, including Sunbrella, Outdura, and Recasens. All marine grade acrylic fabrics we use carry a warranty of ten (10) years from the original date of purchase. All upholstery grade fabrics we use carry a warranty of five (5) years from the original date of purchase.
This warranty does not cover damage caused by: abuse, negligence, vandalism, burns or fire of any kind, improper cleaning techniques, normal wear, perforations, weather soiling; environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is also not covered. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller.
Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10 year, or 5 year warranty.
5 Year Warranty
Frankford Umbrellas warrants the CRANK AND AUTO TILT MECHANISMS IN THE MONTEREY, and the CRANK AND PUSH BUTTON TILT MECHANISMS IN THE CATALINA for a period of five (5) years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord.
Frankford Umbrellas warrants the FRAME STRUCTURE OF THE ECLIPSE, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY, CATALINA and AVALON for a period of five (5) years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.
This warranty does not include damages sustained to these umbrellas while in any degree of tilt.
3 Year Warranty
Frankford Umbrellas warrants all POWDER COAT FINISHES ON ALUMINUM CENTER POLES IN THE ECLIPSE, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY and CATALINA for a period of three (3) years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finishes on the aluminum center poles only.
1 Year Warranty
Frankford Umbrellas warrants the FRAME STRUCTURE OF THE VENETIAN, LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIRS, SHADESTAR BEACH UMBRELLAS, LIFEGUARD UMBRELLAS and BEACH CABANA for a period of one (1) year from the original date of purchase.
This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.
Frankford Umbrellas warrants all UMBRELLA BASES for a period of one (1) year from the original date of purchase.
3 Year Parts Replacement
In the event that non-warrantable damage occurs to an umbrella from the MONTEREY, Frankford Umbrellas offers a free fiberglass rib replacement program for three (3) years from the original date of purchase. Shipping charges are not included in this program.
Wind Disclaimer
Frankford's umbrellas are all thoroughly tested and built to ensure durability and longevity, however, we do not recommend the use of any non-permanent umbrella structure in winds that exceed 25 MPH. Umbrellas should ALWAYS be closed and secured when not in use, and taken down when winds reach unsafe conditions.
The ECLIPSE cantilever umbrella is engineered to withstand 35 MPH sustained winds. The addition of the included wind stabilizer bars increases this wind stability by 5 MPH.
The AURORA cantilever umbrella is engineered to withstand 25 MPH sustained winds. The addition of the included wind stabilizer bars increases this wind stability by 5 MPH.
DISCLAIMER: The ECLIPSE and AURORA wind ratings are only valid when the canopy is open at a 90° angle.
The NOVA giant center post umbrella is engineered to withstand 50-60 MPH sustained winds.
The G-SERIES giant market umbrella is engineered to withstand 25 MPH sustained winds.
Rust Disclaimer
Rust is a natural part of the aging process of all steel or iron based materials and is therefore not considered a defect and is not covered under any Frankford Umbrellas' warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
Disclaimer
Frankford Umbrellas' warranties DO NOT COVER damage to any umbrellas or umbrella bases related to extreme weather, abuse, or misuse; or any damage which occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas' warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford Umbrellas. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will VOID all warranties.
If warrantable damage occurs, Frankford will refinish, replace or repair any item in this category at its own discretion.
COMMERCIAL WARRANTY
7 Year Warranty
Frankford Umbrellas offers MARINE GRADE 9 OZ. SOLUTION DYED ACRYLIC FABRIC from several mills, including Sunbrella, Outdura, and Recasens. All marine grade acrylic fabrics we use carry a warranty of seven (7) years from the original date of purchase. All upholstery grade fabrics we use carry a warranty of five (5) years from the original date of purchase.
This warranty does not cover damage caused by: abuse, negligence, vandalism, burns or fire of any kind, improper cleaning techniques, normal wear, perforations, weather soiling; environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is also not covered. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller.
Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 7 year, or 5 year warranty.
3 Year Warranty
Frankford Umbrellas warrants the FRAME STRUCTURE OF THE ECLIPSE, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY, CATALINA and AVALON for a period of three (3) years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.
This warranty does not include damages sustained to these umbrellas while in any degree of tilt.
Frankford Umbrellas warrants all POWDER COAT FINISHES ON ALUMINUM CENTER POLES IN THE ECLIPSE, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY and CATALINA for a period of three (3) years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finishes on the aluminum center poles only.
2 Year Warranty
Frankford Umbrellas warrants the CRANK AND AUTO TILT MECHANISMS IN THE MONTEREY, and the CRANK AND PUSH BUTTON TILT MECHANISMS IN THE CATALINA for a period of two (2) years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord.
1 Year Warranty
Frankford Umbrellas warrants the FRAME STRUCTURE OF THE VENETIAN, LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIRS, SHADESTAR BEACH UMBRELLAS, LIFEGUARD UMBRELLAS and BEACH CABANA for a period of one (1) year from the original date of purchase.
This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.
Frankford Umbrellas warrants all UMBRELLA BASES for a period of one (1) year from the original date of purchase.
Wind Disclaimer
Frankford's umbrellas are all thoroughly tested and built to ensure durability and longevity, however, we do not recommend the use of any non-permanent umbrella structure in winds that exceed 25 MPH. Umbrellas should ALWAYS be closed and secured when not in use, and taken down when winds reach unsafe conditions.
The ECLIPSE cantilever umbrella is engineered to withstand 35 MPH sustained winds. The addition of the included wind stabilizer bars increases this wind stability by 5 MPH.
The AURORA cantilever umbrella is engineered to withstand 25 MPH sustained winds. The addition of the included wind stabilizer bars increases this wind stability by 5 MPH.
DISCLAIMER: The ECLIPSE and AURORA wind ratings are only valid when the canopy is open at a 90° angle.
The NOVA giant center post umbrella is engineered to withstand 50-60 MPH sustained winds.
The G-SERIES giant market umbrella is engineered to withstand 25 MPH sustained winds.
Rust Disclaimer
Rust is a natural part of the aging process of all steel or iron based materials and is therefore not considered a defect and is not covered under any Frankford Umbrellas' warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
Disclaimer
Frankford Umbrellas' warranties DO NOT COVER damage to any umbrellas or umbrella bases related to extreme weather, abuse, or misuse; or any damage which occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas' warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford Umbrellas. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will VOID all warranties.
If warrantable damage occurs, Frankford will refinish, replace or repair any item in this category at its own discretion.
NEW Available Extended Warranty - Covers Wind Damage!
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Invest in the PatioShoppers.com extended warranty for your new purchase!
Patioshoppers' exciting new optional Extended Warranty extends the manufacturer frame and fabric warranty for one additional year and adds wind damage coverage for the first year! Umbrellas must be properly grounded in the appropriately weighted base and closed during inclement weather. Wind damage warranty coverage is one year from delivery and includes parts or replacement up to 1 full replacement frame and fabric equivalent during the warranty coverage period. Your warranty is attached to your emailed receipt and attached to your order number. No papers to hold on to just call if you need it!
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