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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Warehouse Fulfillment Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Shipping Time Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at customerservice@patioshoppers.com or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Liftgate Delivery For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Heavy Duty Crank with a 2 year Commercial Warranty!!!
Heavy fiberglass skeleton gives it wind resistant strength
Sunbrella quality fabric which is fade resistant and last longer than other fabrics!
Umbrella pole comes in two pieces and has a double wall strength in the bottom pole coupling
Resort quality 2.3 mm thickness aluminum pole
Heavy gauge resin and stainless steel parts
In extremely wind prone areas a heavier base may be required. Please contact us for questions.
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Product Description:
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This 6.5' Monterey Square Wind Proof Commercial Umbrella is a fantastic value!  The heavy duty crank features a 2 year commercial warranty!!!This is unheard of in the industry. It is a commercial quality umbrella which features fiberglass ribs and a fiberglass skeleton. The strength of these fiberglass components mean that you will be buying a virtually wind proof umbrella! This fantastic umbrella also features a 2.3mm thickness aluminum pole plus heavy gauge resin and stainless steel parts for added strength and durability. It even has a crank lift system which means you don't have to try and raise the canopy manually! But that's not all - this umbrella is also offered in many Sunbrella quality fabrics! The best part is this means that your umbrella canopy will also be strong and durable!
WIND DAMAGE Wind ratings do not form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings. Wind can be extremely variable, depending on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately regardless of size, weight or base weight, and should never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
10-YR WARRANTY Frankford offers 9 oz. marine-grade solution dyed acrylic fabric from several mills, including Sunbrella®, Outdura, and Recasens®. All marine-grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase. All upholstery-grade fabrics we use carry a warranty of 5 years from the original date of purchase. The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
DISCLAIMER When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty. To ensure our product’s longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the Dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10-year or 5-year warranty.
5-YEAR WARRANTY Frankford warrants the crank and auto tilt mechanisms in the MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord. Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and, AVALON for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damages sustained to these umbrellas while in any degree of tilt.
3-YEAR FINISH WARRANTY Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.
1-YEAR WARRANTY Frankford warrants the frame structure of the LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. Frankford warrants all UMBRELLA BASES for a period of 1 year from the original date of purchase.
DISCLAIMER: This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.
3-YEAR PARTS REPLACEMENT PROGRAM In the event of damage that is not warrantable occuring to an umbrella from the MONTEREY collection, Frankford offers a free fiberglass rib replacement program for 3 years from the original date of purchase. Shipping charges are not included in this program.
GALVANIZED G-PLATE BASE DISCLAIMER Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which it is received.
RUST DISCLAIMER Rust is a natural part of the aging process for all steel and iron-based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
SEASIDE AND INDOOR/OUTDOOR POOL USE Seaside and indoor/outdoor pool use, salt, and chlorides can accumulate on the powder coat finishes and on raw material finishes such as Matte Silver (MS Umbrella specific) and Polished Silver Anodized (SR), leading to premature finish failure. Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty. Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize or corrode. Such failure will void all warranties.
GENERAL DISCLAIMER Frankford Umbrellas warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties.
If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
COMMERCIAL WARRANTY
WIND DAMAGE Wind ratings do not form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings. Wind can be extremely variable, depending on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately regardless of size, weight, or base weight and should never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
7-YEAR WARRANTY Frankford offers 9 oz. marine-grade solution dyed acrylic fabric from several mills, including Sunbrella®, Outdura, and Recasens®. All marine-grade acrylic fabrics we use carry a warranty of 7 years from the original date of purchase. All upholstery-grade fabrics we use carry a warranty of 5 years from the original date of purchase.The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
DISCLAIMER When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
To ensure our products' longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 7-year or 5-year warranty.
3-YEAR WARRANTY Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH and MONTEREY for a period of 3 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damage sustained to these umbrellas while in any degree of tilt.
3-YEAR FINISH WARRANTY Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.
2-YEAR FRAME WARRANTY Frankford warrants the crank and auto tilt mechanism in the MONTEREY and CATALINA for a period of 2 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord.
1-YEAR WARRANTY Frankford warrants the frame structure of the LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. Frankford warrants all UMBRELLA BASES for a period of 1 year from the original date of purchase.
DISCLAIMER This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.
GALVANIZED G-PLATE BASE DISCLAIMER Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which it is received.
RUST DISCLAIMER Rust is a natural part of the aging process for all steel and iron-based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
SEASIDE AND INDOOR/OUTDOOR POOL USE Seaside and indoor/outdoor pool use, salt, and chlorides can accumulate on the powder coat finishes and on raw material finishes such as Matte Silver (MS Umbrella specific) and Polished Silver Anodized (SR), leading to premature finish failure. Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty. Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize or corrode. Such failure will void all warranties.
GENERAL DISCLAIMER Frankford Umbrellas warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature. Frankford Umbrellas warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties. If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
WIND RATINGS Wind ratings DO NOT form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and are tested at their optimal positions. Umbrellas with any degree of tilt should not follow the below wind ratings. Wind can be extremely variable, as it depends on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately, regardless of size, weight or base weight, and never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
Frankford can recommend specific bases and anchoring systems for specific umbrella types. However, these are only recommended weights, as different environments may require different base options. Umbrellas must be secured to an umbrella base.
Please contact us for assistance in choosing the proper umbrella base or anchoring system. In the event Frankford shade products are left open and/or unattended in harsh weather conditions, our customer service department is here to help you and promptly assist with parts for repairs. Our shade products offer modular, self-repairable components, which allow customers to service the umbrellas to keep them in perfect working condition.
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Extended Warranty
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Invest in the PatioShoppers.com extended warranty for your new purchase!
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Patioshoppers' exciting new optional Extended Warranty extends the manufacturer frame and fabric warranty for one additional year and adds wind damage coverage for the first year! Umbrellas must be properly grounded in the appropriately weighted base and closed during inclement weather. Wind damage warranty coverage is one year from delivery and includes parts or replacement up to 1 full replacement frame and fabric equivalent during the warranty coverage period. You're warranty is attached to your emailed receipt and attached to your order number. No papers to hold on to just call if you need it!
FABRIC DISCLAIMER: When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
