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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Warehouse Fulfillment Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Shipping Time Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at firstname.lastname@example.org or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Liftgate Delivery For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
Instructions included. Some assembly and tools required.
Base must be ordered with the proper sleeve size
You've got your new patio umbrella all picked out but don't forget a base! This sturdy base is a perfect base for Wind Resistant umbrellas offering a sturdy foundation especially for larger canopy umbrellas. The simple design will compliment any outdoor decor. Four colors are available to choose from.
FiberBuilt Umbrellas & Cushions warranties our two piece fiberglass ribbed Garden Patio Terrace Market and Beach Umbrellas and all wood umbrellas as well as all bases cabanas and upholstery work for a period of one year from the date of purchase to the original purchaser against defects in materials and workmanship. Additionally fiberglass support ribs on our Market and Beach Umbrellas are warranted for five (5) years from the date of purchase.
Prestige Collection Umbrellas (Augusta Bambusa Bridgewater Contempo Lucaya Nitro Palm and Riva) are warranted for a period of five (5) years from the date of purchase to the original purchaser against defects in materials and workmanship. Fiberglass support ribs on all Prestige Collection Umbrellas are also warranted for five (5) years.
For the warranty to apply all umbrellas must be secured in a properly weighted base. Though our umbrellas have successfully passed wind tests over 50 miles per hour FiberBuilt Umbrellas & Cushions does not recommend allowing umbrellas to remain open during storms or strong winds. Customer is responsible for taking the umbrella down when winds reach unsafe conditions. Normal care and maintenance of products is required to insure years of problem free use.
Damaged umbrellas should be immediately taken out of service. This warranty does not cover the umbrella pole crank or tilt glass tops glides normal fading of fabrics and finishes and chemical stains.
This warranty does not cover any damage due to acts of God abuse misuse or vandalism incurred to the umbrella after purchase nor does it cover customer's own material. For warranty to apply products must be properly cared for and maintained. Modifications made to the product after production may void warranty.
This warranty does not provide coverage or reimbursement for loss of use time inconvenience or other damages resulting from any defect in the product. To find out more about our warranty or to file a claim please contact our customer service department at: 866-667-8668. No returns will be accepted without prior approval.
Cancellation Policy: Cancellation charges on umbrellas and cabanas are determined on a per order basis. Restocking of bases is only permitted if products are unused. Standard restocking charge for bases is 20% of base's net price. Customer is responsible for freight when shipping items to factory.