FiberBuilt Umbrellas will warranty our fiberglass and all wood umbrellas, as well as all bases, cabanas and upholstery work for a period of one year from the date of purchase, to the original purchaser, against defects in materials and workmanship. Additionally fiberglass support ribs are warranted for three years from the date of purchase.
For the warranty to apply, all umbrellas must be secured in a properly weighted base. Though our umbrellas have successfully passed wind tests over 50 miles per hour, FiberBuilt Umbrellas does not recommend allowing umbrellas to remain open during storms or strong winds. Customer is responsible for taking the umbrella down when the winds reach unsafe conditions. Normal care and maintenance products is required to insure years of problem free use. Damaged umbrellas should be immediately taken out of service.
This warranty DOES NOT cover the umbrella pole, crank or tilt. This warranty does not cover any damage due to acts of God , abuse, misuse, or vandalism incurred to the umbrella frame after purchase , nor does it cover customer’s own material. This warranty does not provide coverage or reimbursement for loss of use, time, inconvenience or other damages resulting from any defect in the product.
Cancellation Policy: Cancellation charges on umbrellas and cabanas are determined on a per order basis. Restocking of bases is only permitted if products are unused. Standard restocking charge for bases is 20% of base’s net price. Customer is responsible for freight when shipping items to factory.