Warranty_TwinStar

All ClassicFlame Electric Fireplaces include a 10-year limited warranty. Twin-Star International, Inc warrants that your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for a period of ten years from date of purchase. This is subject to the following conditions and limitations:
 
ClassicFlame Service & Support
ClassicFlame offers toll-free technical support should you need assistance. In accordance with their 10-year limited Warranty.  ClassicFlame will provide you with any necessary replacement parts or accessories.
 
CONDITIONS & LIMITATIONS:
Twin-Star International, Inc., hereinafter referred to collectively as the (Company), warrants that your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for a period of ten years from date of purchase, subject to the following conditions and limitations.
 
  • This electric fireplace must be installed and operated at all times in accordance with the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  • This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the company.
  • The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the Company's inspection.
  • This warranty does not cover the light bulb(s) included with the ClassicFlame Electric Fireplace.
  • The Company may, at its discretion, fully discharge all obligations with respects to this warranty by refunding the wholesale price of the defective part(s).
  • Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same.
  • The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
  • All other warranties - expressed of implied - with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.
  • The Company neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of the ClassicFlame product.
  • The warranties as outlined within this document do not apply to non ClassicFlame accessories used in conjunction with the installation of this product.
  • This warranty is void if:
    • The fireplace is subjected to prolonged periods of dampness or condensation.
    • Any unauthorized repair alteration, willful abuse, accident, or misuse of the product.
    • You do not have the original receipt of purchase.
 
IF WARRANTY SERVICE IS NEEDED:
Contact the Company, at parts@twinstarhome.com, or 561-330-3201. Make sure you have your warranty, your sales receipt, and the model/serial number of your ClassicFlame product.
 
ANY AND ALL WORK DEEMED NECESSARY MUST BE PERFORMED BY A REPAIR SPECIALIST, DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
 
Twin-Star International, Inc.
Delray Beach, FL 33483
561-330-3201
www.classicflame.com