National Tree Company warrants its trees against manufacturer-only defects in material or workmanship for a period of five (5) years (White trees, one year). The light strings on Pre-Lit trees are warranted for a period of two (2) years (see below). Please read this warranty thoroughly and familiarize yourself with its restrictions and requirements. Manufacturer defective parts will be repaired or replaced. Proof of purchase absolutely required. Keep product away from heat and moisture. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, or normal wear. In these cases, parts can be purchased at a reasonable fee plus shipping charges.
Shipping Costs: National Tree Company will pay the cost of shipping (to our facility and back to customer), under warranty terms, during the first season of use. After the second season of use, the customer will be responsible for cost of delivery to our facility. All shipping costs for warranty service after the third year of use will be the responsibility of the customer.
National Tree Company warrants the light sets on its Pre-Lit trees against manufacturer-only defects in material or workmanship for a period of two (2) years. Culpability of company is limited to replacement of
defective light set only.
Customers are required to contact National Tree Company for authorization of return prior to shipping product for warranty service. For fastest service, email us at or call 1-888-494-PART. Or, write National Tree Company, Attn: Customer Service Dept., 2 Commerce Drive, Cranford, NJ 07016. Include our style number, UPC code, a copy of dated sales receipt with store name noted (mandatory), a detailed description of the problem, and your address and phone number. Service requests can also be completed online at
At the discretion of National Tree Company, you may either receive a replacement part or be instructed as to which part(s) to ship prepaid to National Tree for our inspection and determination and/or possible repair. Replacement or repair as provided by this limited warranty is our exclusive remedy to the consumer and does not place National Tree Company liable for any incidental or consequential damages.
National Tree has a 15% restocking fee for merchandise that is not defective .  In the case that an item is received and has missing or defective parts, National Tree reserves the right to send a replacement part to the customer in lieu of credit or return.  Returns will not be accepted after 12/24.

New product registration can only be completed online at