Many of our products ship from a warehouse starting point within one to two business days providing they are in stock and ready for shipment by the specific manufacturer or distributor. However, some items are custom ordered, manufactured to your specifications and or take longer lead time due to special shipping parameters. Estimated lead times are provided in the description details on the product page you ordered from. Tracking information is usually sent to you via email as soon as it's provides to us. If you have any challenges you may contact us and we'd be more then happy to assist you.


Existing orders: While tracking information will be sent to you as soon as its available, we have added the information below to help find estimated delivery times for specific products, please follow directions below. Shipping information is provided on the original order page for each item you ordered. For your convenience, links to manufacturing lead times and shipping details are also listed below for your review. If you have ordered more then one item it is possible that the items are shipping from different manufactures and they may have different shipping details and delivery times.



       *** Canadian customers Click here for more details regarding your order.


Important note about all items that arrive via freight carrier:

If the product you ordered arrives via a freight carrier they will arrange to deliver the items when you are present.
Regardless of the condition of any shipping cartons, customer is responsible to thoroughly inspect the condition
of all items delivered via freight upon receipt.  Any damage must be noted on the delivery receipt and
Patioshoppers must be notified immediately to allow for claims filing with the freight carrier. If this procedure is
not followed the customer will be responsible for filing any claims for damages with the freight company.

Do not use a knife to remove wrapping materials. Cutting the woven strands of this product will result in permanent damage and will void the manufacturer's warranty.