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RETURNS - All Indoor Fireplaces are shipped knocked down and typically require assembly. Fireplaces must be inspected within 3 days of delivery or all sales are final. Should there be a manufacturing defect or challenge, buyer must contact PatioShoppers, Inc., in writing within 3 days of delivery for instructions on how to return or remedy the issue or all sales will be considered final. Indoor fireplaces are “non returnable” once they have been assembled, installed, fired up and or in use for “any” length of time, unless there is a clear manufacturing defect. Patioshoppers is a reseller of said products only and is in no way considered mechanical engineers or responsible for particular heat loads or calculations therein. Should PatioShoppers, Inc., so choose to receive a returned item, it is at Patioshoppers, Inc’s., sole discretion and a 35% restocking fee, plus shipping and handling will apply in all cases except manufacturer defects unless Patioshoppers so chooses to waive such fees. All authorized return items must be in “brand new” un-used, saleable condition or all sales are considered final. Should an item be returned with out proper authorization, Patioshoppers, Inc. is not responsible for return of any fees until proper steps and authorization is given. Once an item has been returned and received, it will be inspected by the appropriate party. If any parts or components have been damaged in any way, it is the customer responsibility to pay for additional damage. Patioshoppers is not responsible for electrical wiring, gas piping and or fuel containment as needed for specific units, and can not be held liable for installation challenges or upgrades of any kind, before or after installation. If a customer so chooses to acquire his or her own contractor for product installation, Patio Shoppers, Inc. cannot be held liable for the installation costs regardless of whether a specific unit was recommended by a representative of Patio Shoppers or not. It is highly recommended a mechanical engineer be consulted prior to any purchase or installation of permanent or wall mounted units. Fireplace specifications have been included as a guideline and are only intended as a general idea of heating ranges or capacities. All indoor heating situations differ and buyer is responsible to acquire their own heat load calculations, permits or engineering as needed for proper heating in their specified locations. Patioshoppers, customer service representatives and employees are in no way considered manufacturers representatives or professional heating consultants, and can only give best recommendations for heating specified areas obtained from the specific manufacturer’s literature or manufacturer provided training. Patioshoppers, Inc, its employees and manufactures, can not be held accountable for a customer’s specific choice, style or size unit. Patioshoppers is not, and can not be held liable for improper heating of a specific unit of any kind. PatioShoppers, Inc., can not be held liable for any claims or damages of personal property, or bodily harm, or death as a result of any burn, explosion, fire of any type issues deemed as a result of misuse, handling, manufacturer defects, accidents or any reason there of.
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