BluWorld Water Wonders Return & Warranty Policy
 
Returns- All sales are final and no returns are accepted except for the following:
 
a. Incorrect shipping of product by Bluworld for which a replacement will be sent.
 
b. Defective product - A product must be diagnosed defective by Bluworld. Photographic evidence must be provided and our decision is final. Bluworld has the right to repair or replace the fountain at our discretion and refunds will not be made for this reason.    
 
c. Freight damage when shipped with a Bluworld carrier, a replacement fountain will be resent.  Freight damages by the customer’s carriers will have to be dealt with by the client with their own freight carrier.
 
d. Custom fountains or personalized fountains are not returnable unless there was an error by Bluworld.  In these cases Bluworld will correct the issue and replace the item.
 
No returns will be accepted unless processed through PatioShoppers.com.  Call tags (shipping label) and RMA (Return Merchandise Authorization) will be issued only for reasons as noted above. All other attempted returns will be refused. Any exceptions to the above will be handled on a case by case basis and we will do our best to satisfy our clients within reason. 
 
Replacements for returns are invoiced at the full value and a credit will be issued once Bluworld has received and inspected per our policy on the condition of the return.  Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims and we have the proper information for processing the freight claim. 
 
7. Damages- BLUWORLD SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, DAMAGE TO OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COST OF CAPITAL, COST OF PURCHASED OR REPLACEMENT GOODS, OR RELATED CLAIMS OF A CUSTOMER. REMEDIES SET FORTH HEREIN ARE EXCLUSIVE.  THE LIABILITY OF BLUWORLD UNDER THESE TERMS AND CONDITIONS, OR FROM NEGLIGENCE, STRICT TORT, OR UNDER ANY WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE OF THE GOODS UPON WHICH SUCH LIABILITY IS BASED. BLUWORLD MAY ELECT TO REPAIR OR REPLACE SUCH GOODS AT ITS OWN EXPENSE. BLUWORLD RESERVES THE RIGHT TO SELL CERTAIN GOODS “AS IS”, WITHOUT ANY WARRANTY WHATSOEVER, BY INDICATION ON THE INVOICE OR SALES RECEIPT FOR SUCH GOODS.
 
Warranty
 
Bluworld products are warranted against defects that render it unfit for its reasonably intended use. The Bluworld limited warranty is in effect for a period of one (1) year from date of purchase, proof of purchase is required.
 
Bluworld product is warranted against defects that render it unfit for its reasonably intended use.  This Warranty is not extended to cover use of the product for a purpose other than as intended, and if the product is used unreasonably, or for purposes other than as intended, or if it is altered, modified or repaired by a party other than Bluworld, then the Warranty shall be null and void.  The Warranty is in effect for a period of six months beginning from the date of sale to the original retail purchaser and the rights under this Warranty are limited to the original retail purchaser.   Bluworld will, upon written notification thereof, take commercially reasonable steps to correct such defects (see “manufacturers defects below”), at Bluworld’s sole option, by suitable repair, replacement, or refund.  THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY IMPLIED WARRANTYOF MERCHANTABILITY, FITNES FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED, EXCEPT FOR THE WARRANTY OF TITLE AGAINST PATENT INFRINGEMENT.  Corrections of nonconformities, in the manner and for the period of time provided above, shall constitute fulfillment of all liabilities of Bluworld to any Dealer with respect to the goods, whether based on contract, negligence, and strict tort or otherwise.  Bluworld contract sales personnel, including but not limited to authorized Dealers and Resellers (collectively, "Sales Personnel"), are not authorized to make warranties about Bluworld merchandise. ORAL STATEMENTS DO NOT CONSTITUTE WARRANTIES. Oral statements made by Bluworld employees or other Sales Personnel shall not be relied upon by a Dealer and shall not become part of any contract for sale. The entire sales contract between a Dealer and Bluworld will be set forth in the invoice and/or accompanying or reference documents provided by Bluworld to the Dealer or Sales Personnel. No other warranties are given beyond those set forth in thosedocuments.  Please be aware that you may have valuable rights under the state law in which you reside.  Some of the provisions of this Warranty may be prohibited by your state law in which case your state law will govern and control.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.  This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
 
Our products are warranted for a period of six months against defects in finish, pumps and other product performance issues.  Light bulbs are not warranted.  Our experience has shown that in practically 100% of incidents that any defect is apparent within a week of installation and use.  Appearance defects should be noticed upon unpacking the fountain. We have found that finishes have ‘failed’ due to poor maintenance, local water conditions with minerals affecting the finish, attempts to clean with harsh chemicals or abrasive pads being used.   Performance of water flow, spitting, and other ‘leaks’, are usually caused by debris getting into the fountain, buildup of minerals, algae from poor water or lack of maintenance. Pumps can also fail due to water levels not being maintained in the reservoir and this is not covered by the warranty. 
 
Manufacturer Defect
Bluworld product is warranted against defects that render it unfit for its reasonably intended use. When the product is received by the consumer, the item must be inspected to insure that there are no manufacturer defects. Products as determined by Bluworld that have a manufacturer’s defect may only be authorized by Bluworld to be returned for full credit within the first 30 days from the date of purchase. A manufacturer defect is defined as a distinct and obvious flaw in the manufacturing of the product that inhibits the product’s ability to function properly, or a distinct and obvious flaw in the workmanship of the product. Products using slate cannot be returned for manufacturer defect due to discrepancies in the style, color, shape, or cut of the slate, as slate is a natural product containing distinct and unique characteristics. If the consumer inspects the product and determines that the unit is not functioning properly, they must contactPatioShoppers.com within 72 hours to obtain an approval to have the product returned or exchanged. PatioShoppers.com will give the consumer instructions how to follow the return process.
 
Manufacturers Defect Defined - A distinct and obvious flaw in the manufacturing of the product that inhibits the product’s ability to function properly or a distinct and obvious flaw in the workmanship of the product that affects its physical appearance. Bluworld water features are manufactured under generally accepted manufacturing techniques as recognized by the International Organization of Standardization.  Our products are hand made and hand finished thus minor scratches in materials within accepted ranges are not considered defects. 
 
Slate- Many of our products contain natural slate. Slate can vary to a large degree and that individuality is what is considered to be unique and inherent to the beauty of the natural product as no two are exactly alike. Photos in our marketing materials are representative of our slate products but should not be relied on to duplicate the photo. We use natural mined slate in our products.  Personal taste in the appearance of slate is not considered a reason for a return 
 
Mirrors - We use tempered mirror in our water features for safety reasons and the process of tempering the mirror may cause the mirrors not to reflect images in the same manner of a non-tempered mirror which is designed to reflect images in their true form. When water is flowing over our tempered mirror surfaces, these slight differences are not noticeable and this is not considered a reason for a return.  
 
Copper- Since we have numerous products manufactured with natural pure copper it is important to note that we do protect the copper with a clear heat-baked on powder coat material. This material should last for a minimum of one year but water conditions may affect the length of protection it will afford to the copper. Copper oxidizes differently than other metals and personal tastes differ as to an individual’s perception of it. It may oxidize as a green oxidation or rose colored blush. You can minimize this by wiping down the oxidation and then applying wax or Pledge™ to that area. This condition is not a reason for a return or warranty claim.
 
9. Refused Orders and Cancellation Policy – Cancellations must be submitted 48 hours prior to order shipping.  If Bluworld ships an order within the conditions of the order and the order is refused or cancelled after shipping you will be subject to a 20% restocking fee.  You will also be charged for all costs incurred with outbound and return freight (including any redirection fees charged by the carrier).   The product must be returned in its original unopened carton and in resalable condition (including the condition of the box).  If the order was paid by credit card an additional charge of 3% will apply.