American Comfort Worldwide
Limited Warranty & Limited Lifetime Warranty on PTC Heating Element Only
American Comfort Worldwide LLC (“ACW”) warrants this RedCore™ portable room heater to the original retail purchaser (“Purchaser”), for one year from the date of purchase, against defects in material and workmanship under normal use and service. ACW further warrants the following components:
- fan, for three (3) years from date of purchase;
- quartz heating element (if incorporated in product) for three (3) years from date of purchase;
- PTC ceramic heating element (if incorporated in product) for lifetime of product
Should your RedCore™ room heater prove defective within one year from the date of purchase, please follow our return procedure to return the defective unit. Within the first 30 days, ACW is responsible for the freight cost to and from our authorized service center for all units with an ACW authorized RMA. After 30 days and up to life of warranty, the customer is responsible for freight costs to and from our authorized service center.
Under no circumstances are products damaged in shipping covered under this warranty.
ACW’s sole obligation under this warranty is to replace, or at ACW’s discretion, to repair, free of charge, all defective parts according to the timeline described above. All replacement parts and units will be new, remanufactured, or refurbished. ANY IMPLIED WARRANTY OF MERCHANTABILITY IS SIMILARLY LIMITED TO ONE (1) YEAR FROM DATE OF ORIGINAL PURCHASE AND NO ACTION BASED UPON ANY IMPLIED WARRANTY OF MERCHANTABILITYOR OTHERWISE MAY BE COMMENCED AFTER EXPIRATION OF ONE (1) YEAR FROM DATE OF ORIGINAL RETAIL PURCHASE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
The provisions of this warranty shall not apply to any product which in ACW’s judgment has been (1) subject to misuse or neglect. (2) damaged in an accident or in shipping, (3) used for a purpose for which it was not designed, or (4) repaired or altered in any way that adversely affected its performance or reliability. Do not attempt to “open unit”, except for filter servicing and/or humidifier tank refilling. Opening unit will void manufacturer’s warranty.
THIS WARRANTY DOES NOT COVER:
- Damage, accidental or otherwise, to the unit while in the possession of the consumer not caused by a defect in material or workmanship.
- Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the instructions.
- Damage to the finish of the case, or other appearance parts caused by the wear.
- Damage caused by repairs or alterations of the unit by anyone other than those authorized by ACW.
- Freight and Insurance cost for the warranty service beyond 30 days from date of purchase up to life of warranty.
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used, salvaged, or refurbished products.
To obtain warranty service, the defective product or part must be shipped or delivered to: American Comfort Worldwide. If warranty applies under ACW’s approved terms, all shipping charges and insurance are covered by purchaser.
AMERICAN COMFORT WORLDWIDE LLC NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH ITS PRODUCTS. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. NO RESPONSIBILITY IS ASSUMED FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OF An ACW PRODUCT, NOR FOR THE DAMAGES DUE TO ACCIDENT, ABUSE, LACK OF RESPONSIBLE CARE, THE AFFIXING OF ANY UNAUTHORIZED ATTACHMENT, LOSS OF PARTS, OR USE AT A VOLTAGE OTHER THAN SPECIFIED. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you. ACW disclaims all liabilities for defects or damages caused by use of replacement parts obtained from or by service at any service center other than ACW.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
QUESTIONS? Call 1-877-305-5519 or visit www.redcore.com
Dear Customer: Please keep this warranty for your record. DO NOT return it.
For Service and Support Questions, please contact:
American Comfort Worldwide LLC
Moonachie, NJ 07074 USA