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ORDER PROCESSING

• Same Day
• Ships Today
  If ordered by 12pm PST
• Standard
• Typically 1-5 Business Days

Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.

How Shipping is Calculated

Order Placed & Processed
When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.

Warehouse Fulfillment
Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.

Shipping Time
Calculated from when your order leaves the warehouse to when it arrives at your home or office.

Multiple Item Shipments
If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.

Please contact us by email at customerservice@patioshoppers.com or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.

Standard Truck Delivery
If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

Liftgate Delivery
For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

White Glove Inside Delivery
When you choose to add the White Glove Service option to your purchase our delivery center will schedule an appointment with you for delivery. The trained and uniformed delivery team will then deliver your purchase directly to your door and will take care of unpacking your purchase, placing it in your pre-determined location, and the removal of packaging materials. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

White Glove Delivery with Light Assembly
When you choose to add the White Glove Service option to your purchase our delivery center will schedule an appointment with you for delivery. The trained and uniformed delivery team will then deliver your purchase directly to your door and will take care of unpacking your purchase, placing it in your pre-determined location, removal of packaging materials, and a maximum of 1 hour of light assembly of your product by the delivery team. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

IMPORTANT NOTE: Regardless of chosen delivery option, or the condition of any shipping carton(s), the customer is responsible to thoroughly inspect the condition of all items delivered upon receipt. Any damages must be noted on the delivery receipt and PatioShoppers.com must be notified immediately to allow for claim filing with the shipping carrier. If this procedure is not followed the customer will be responsible for filing any claims for damage with the freight company.

*White Glove service not available for Canadian residents.