Portofino 10' Square Offset Patio Umbrella

 

 

All Shade Depot Side Post Aluminum Umbrella frames are warranted for a period of 1 year from the original date of dealer’s invoice.  Shade Depot Corp. warrants that this product shall be free from defects in workmanship and materials under normal use and proper assembly as follows within the users setup manual.

 

What is covered:
Rust or corrosion

 

What is not covered:

Damages caused from wind conditions are not covered under any circumstances. Damage indicative of wind are broken rib assemblies & bent aluminum poles.  Replacement of warranted items: will be determined by Shade Depot discretion.  In the event that the product was damaged by wind, misuse or not assembled properly it is the customer’s responsibility to purchase the replacement parts and pay the freight on any such orders.

 

Canopy Covers
Covers are warranted against fading from normal exposure conditions for the following :

 

1.   All Claims for shortages, damaged goods, and shipment damage/errors must be made within 7 days after receipt of product.  (Most of the time, 15 days of invoice date).  It is the consumers’ responsibility to check the contents for any damage and/or missing parts as soon as it is received.  If any damage should occur during shipping the consumer must contact PatioShoppers customer service at (951) 678-2005 or toll free at (800) 940-6123 upon arrival. All contents must be kept with its 100% original packaging materials, in resalable conditions, and include manuals, blank warranty cards, and other accessories and documents included.  

 

2.   We will not accept any return merchandise for credit after 7 day period

 

3.   All returns are subject to a 20% restocking fee plus ALL freight charges.

 

4.   Special order items (any part of the bill of materials) may not be returned for refund or credit under any circumstance.  All parts are non-refundable & non-exchangeable.  Special Orders are Non-Refundable

 

5.   Warranty request must be sent in along with a copy of the original sales receipt.  We will not warrant any claim coverage unless both sales receipts and request form are sent.  Any items that are returned for warranty or non-warranty purposes must be issued a Return Authorization Number.  Only upon issuance of a RA # and inspection will credit or replacement of umbrellas be issued. It is the customer’s responsibility to pay the freight on return products or replacement parts.  All returned items must include the RA # clearly written on the return package.  If there is no valid & easily identifiable RA # on the package, the package will be refused.

 

6.   Order cancellations must be made via phone or e-mail at customerservice@patioshoppers.com. Any order that is cancelled after shipping will be subject to a 20% restocking fee and freight charges.