NCI warranties its Commercial Grade Aluminum Frame products against frame structural defects for 4 years. A 3 year limited warranty is issued against weave defects.
For Standard Grade Aluminum, Steel or Rattan Frame products, NCI issues a 1 year warranty against frame structural defects and a 1 year warranty against weave defects.
NCI warranty is null and void if damaged by outside sources, abuse or transit. Proof of purchase is required for each product. When returning defective merchandise, the proof of purchase or retail sales slip must be accompany the product as proof of sale date. All return freight charges are the responsibility of customer/consumer. NCI assumes no responsibility for damages occurred during shipment.
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When adding the White Glove Service option to your purchase our delivery center will schedule an appointment with you for delivery. The trained and uniformed delivery team will then deliver your purchase directly to your door and will take care of unpacking your purchase, placing it in the pre-determined location, and the removal of packaging materials. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
