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1 YEAR LIMITED WARRANTY – Customers in the Continental US
 
All components are warranted for a period of 1 year after date of purchase by the original owner against defects in materials and workmanship under normal use. This warranty does NOT cover normal wear and weathering, assembly and/or maintenance. At Well Traveled Living’s sole discretion, products under warranty will be repaired and/or replaced at no charge to the customer. Any returns must be sent via prepaid freight and in the original retail packaging.

 

For warranty service contact Well Traveled Living at the address, phone numbers or internet site and email listed in the owner’s manual. Be sure to have your sales receipt, date of purchase and catalogue/model numbers available when calling. All warranty service will be coordinated by the Well Traveled Living’s, Amelia Island, Florida service center.

 

This warranty is extended only to the original purchaser. Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase. This warranty only covers failures due to defects in materials or workmanship which occur during normal use. Failures and/or damage which result from accident, negligence, misuse, abuse, neglect, mishandling, alteration or modification, failure to maintain, improper assembly or maintenance, service by unauthorized agency or use of unauthorized components or damage that is attributable to acts of God are NOT covered.

 

***THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED ABOVE***

 

***PURCHASER ASSUMES ALL RISKS IN THE ASSEMBLY AND OPERATION OF THIS UNIT***

 

***FAILURE TO FOLLOW WARNINGS AND OPERATIONAL INSTRUCTIONS CONTAINED IN THIS MANUAL CAN RESULT IN SEVERE PROPERTY DAMAGE AND/OR PERSONAL INJURY***

 

IN NO EVENT WILL WELL TRAVELED LIVING, OR ITS DIRECTORS, OFFICERS OR AGENTS BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF WELL TRAVELED LIVING OR ITS DIRECTORS, OFFICERS OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL WELL TRAVELED LIVING, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

 

This limited warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sales of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty. 

 

RETURNS - All Indoor Fireplaces are shipped knocked down and typically require assembly. Fireplaces must be inspected within 3 days of delivery or all sales are final. Should there be a manufacturing defect or challenge, buyer must contact PatioShoppers, Inc., in writing within 3 days of delivery for instructions on how to return or remedy the issue or all sales will be considered final. Indoor fireplaces are “non returnable” once they have been assembled, installed, fired up and or in use for “any” length of time, unless there is a clear manufacturing defect. Patioshoppers is a reseller of said products only and is in no way considered mechanical engineers or responsible for particular heat loads or calculations therein. Should PatioShoppers, Inc., so choose to receive a returned item, it is at Patioshoppers, Inc’s., sole discretion and a 35% restocking fee, plus shipping and handling will apply in all cases except manufacturer defects unless Patioshoppers so chooses to waive such fees. All authorized return items must be in “brand new” un-used, saleable condition or all sales are considered final. Should an item be returned with out proper authorization, Patioshoppers, Inc. is not responsible for return of any fees until proper steps and authorization is given. Once an item has been returned and received, it will be inspected by the appropriate party.  If any parts or components have been damaged in any way, it is the customer responsibility to pay for additional damage. Patioshoppers is not responsible for electrical wiring, gas piping and or fuel containment as needed for specific units, and can not be held liable for installation challenges or upgrades of any kind, before or after installation. If a customer so chooses to acquire his or her own contractor for product installation, Patio Shoppers, Inc. cannot be held liable for the installation costs regardless of whether a specific unit was recommended by a representative of Patio Shoppers or not. It is highly recommended a mechanical engineer be consulted prior to any purchase or installation of permanent or wall mounted units. Fireplace specifications have been included as a guideline and are only intended as a general idea of heating ranges or capacities. All indoor heating situations differ and buyer is responsible to acquire their own heat load calculations, permits or engineering as needed for proper heating in their specified locations. Patioshoppers, customer service representatives and employees are in no way considered manufacturers representatives or professional heating consultants, and can only give best recommendations for heating specified areas obtained from the specific manufacturer’s literature or manufacturer provided training. Patioshoppers, Inc, its employees and manufactures, can not be held accountable for a customer’s specific choice, style or size unit. Patioshoppers is not, and can not be held liable for improper heating of a specific unit of any kind.  PatioShoppers, Inc., can not be held liable for any claims or damages of personal property, or bodily harm, or death as a result of any burn, explosion, fire of any type issues deemed as a result of misuse, handling, manufacturer defects, accidents or any reason there of.